Returns & Exchange Policy

30-Day Return Window

We want you to love your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.

Condition Requirements

• Items must be unworn and in their original condition.
• All original packaging, tags, and accessories must be included.
• Custom or personalised pieces are not eligible for return unless defective.
• Sale items marked as final sale cannot be returned or exchanged.

Refund Process

To initiate a return, log in to your account and navigate to your order history, or contact our support team. Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.

Exchanges

If you would like to exchange an item for a different size or style, please initiate a return and place a new order. This ensures the fastest processing time. If you need assistance, our team is happy to help at support@houseof4queens.com.