Our promise
We want you to love your jewellery. If something isn't right, we're here to help. This policy explains returns, exchanges, and refunds.
Return window
- You may request a return or exchange within 7 days of delivery.
- Items must be unworn, undamaged, and in their original packaging with all tags and certificates.
Non-returnable items
- Customised, engraved, or made-to-order pieces.
- Pierced jewellery (e.g. earrings) where the seal is broken, for hygiene reasons.
- Items marked final sale.
How to start a return
- Contact us within the return window with your order number (see the Contact page).
- We'll share return instructions and, where applicable, a pickup or drop-off option.
- Once we receive and inspect the item, we'll confirm your refund or exchange.
Refunds
- Approved refunds are issued to your original payment method. - Refunds are processed after inspection, typically within 5–7 business days of us receiving the item; your bank may take additional time to reflect it. - Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Exchanges
Subject to availability, we're happy to exchange for a different size or design; any price difference is settled at the time of exchange.
Damaged or wrong items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos and we'll make it right at no cost to you.